hand holding a phone with hotel checkin options

Hotel Digital Check-In

Choice Hotels

Product Design

Spring of 2022 I join the mobile app team at Choice Hotels as their lead UX designer. Right as I joined, the team was already in the works on a massive project with a fantastic consultant at the helm - digital check-in. My role had to adapt quite a bit as I was passed the controls for one of the biggest updates to the Choice Mobile app in years. After a successful test launch, the feature rolled out to dozens of hotels around the United States and continues to grow.

  • Hand holding phone with hotel app on screen

    The new mobile check-in feature also brought a new home screen design to the app back in 2022.

  • Hand holding phone with hotel check in completed

    The feature first launched to a few select hotels, eventually rolling out to about 100 hotels in the U.S.

  • Hand holding an iPad with a hotel details screen

    The experience wasn’t just about designing the arrival and departure, but the in-stay needs as well.